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Links and FAQs    LinksWainhouse White PapersInternational VC Newsletter Telespan Industry news site Telecom Research Frequently Asked Questions/SoHoQ. What if I already use ISDN and own equipment?A. If your company already has ISDN lines and equipment, you can switch to SoHo Video's offering of the GlowPoint IP Video Network and receive free Next-day replacement maintenance for as long as you remain on network (1 year commitment required) Q. Will the SoHo Video units connect to older video conferencing units or units made by another manufacturer? A. The SoHo Video offered unit will work with any other brand and any unit that complies with the ITU standards for H.320 or H.323 video transmission which covers about 99% of the existing installed units. Q. What if my unit needs a software upgrade? A. SoHo Video provides non-enhancement based software upgrades via the Internet or FTP, free of charge. Q. What happens if my unit breaks? A. SoHo Video provides a 7/24 help desk to determine what is wrong with the unit. SoHo Video will replace the unit the overnight if it is deemed faulty. Q. Can I monitor the unit on my network? A. The SoHo Video unit has a built in web browser that allows you to monitor activity as well as start or end calls from any authorized station on your network. Q. What if my unit operates normally but my network fails? A. SoHo Video's service group will handle all network facets. We will resolve all network issues. You make one phone call to our technical assistance center and we take care of the problem. Q. What if I need additional training after the unit is installed? A. SoHo Video offers blocks of value-priced video training for the life of the contract. Just call the SoHo Video service group and schedule your training 24 hours in advance. Q. Can I use the units in a MCU or bridge call? A. The SoHo Video units work with any manufacturer's MCU. SoHo Video will provide you with a discounted On-Demand bridging service offered through GlowPoint. Q. Can I make International calls with the unit? A. The SoHo Video unit can call anywhere in the world utilizing GlowPoint's International presence and Gateway Services. Q. What peripherals can I add to the unit? A. Any standard audio visual peripheral can be added to the SoHo Video unit. Whether it's a VCR to record calls or a fully integrated boardroom, SoHo Video can supply the equipment and technical expertise to satisfy your needs. Q. Can SoHo Video help me with my large video conferences or special events? A. For an additional charge, SoHo Video can arrange services and equipment for events of any size. Frequently Asked Questions/GlowPointQ. Is GlowPoint running on the public Internet?A. NO. The GlowPoint network is a private network where packets do not traverse the public Internet. Q. Is GlowPoint a "closed network"? A. It is a dedicated private network however we have the ability to get off of our network to speak with other networks today. Our gateway services can handle both inbound and outbound calling. Q. Does GlowPoint limit the speed of a video call? A. The only limit of the video call is the bandwidth the customer selects. The one caveat being that IP overhead needs to be accounted for each circuit. Example our 512k service offering is a 768k circuit and our 1.2 T offering is a 1.5 circuit Q. Why can't I use the DSL that is already in my office? A. We work with specific SDSL (not ADSL) providers, not all. In order to use GlowPoint a circuit must need to be ordered and provisioned through us. Q. Why can't I run my data and my VOIP application on GlowPoint? A. We have found the most successful organizations that have deployed video are ones that keep video as a parallel environment. |
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